Taking advantage of the smartphones’ high-resolution camera and augmented reality (AR) assistance apps, they can also livestream video of malfunctioning machinery while the technician annotates on-screen to pinpoint the faulty part. In manufacturing, a PTT-ready smartphone can link managers directly to the factory floor so they can troubleshoot issues and devise solutions with expert technicians. On the same device, they can also view real-time truck locations on an interactive map or download technical documentation to resolve an issue. With a PTT-ready smartphone, a logistics manager can connect directly to their dispatch department for updates on truck locations and operational issues. PTT communications and mobile workflow apps on a single device make a powerful combination. Communications can be initiated with a single press, even when wearing gloves, thanks to close integration with leading PTT solutions such as Microsoft Teams Walkie Talkie, Verizon Push to Talk Plus and ESChat. PTT in the smartphone eraĬloud-based PTT apps can run on just about any smartphone, but devices like Samsung’s Galaxy XCover Pro give field workers a familiar walkie-talkie experience thanks to their rugged form factor and programmable physical buttons. With PTT communications at their disposal, workers in all these industries and more can connect to their field teams fast. To put it simply, field workers don’t have time to launch their phone’s dialer app and tap in a number each time they need to call in a work order or request support.įortunately, this is changing with a new breed of field-ready smartphones that incorporate tactile PTT buttons for instant voice communications. However, consumer smartphones have one downside when it comes to field communications: They are not designed with push-to-talk (PTT) communications in mind. Powerful handheld computers with access to a multitude of apps, group messaging, email, location-sharing and high-resolution cameras - the smartphones’ advantage over two-way radios needs little explication. Smartphones have quickly made their way into daily use among field-based teams, either as part of a formal companywide deployment or a Bring Your Own Device (BYOD) policy. But in today’s digitally transformed world, the limitations of legacy land mobile radio (LMR) and voice-only communications has become apparent. Across industries as diverse as transportation, manufacturing, utilities, retail and hospitality, operations managers all face the same basic problem: They need to be able to communicate quickly and effectively with busy field teams who are constantly on the move.įor decades, two-way radios served as their key communications tool.
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